MyImprint Personal – Terms of Use

Last updated: [DATE]

Welcome to MyImprint Personal (“MyImprint”, “the service”), a digital legacy vault operated by Great-a-tude, Edenvale, Johannesburg, South Africa (“we”, “us”). By creating an account or using MyImprint, you agree to these terms. Please read them carefully, because they cover important matters about access to your information, including after death or incapacity.

1. What MyImprint is (and is not)

MyImprint is a secure digital vault where you can store personal, practical, and sentimental information and make it available to trusted contacts you nominate, under conditions you control.

MyImprint is not:

• A will or legal document. Storing information in MyImprint does not create, amend, or replace a will, testament, or any other legal instrument. Wishes recorded in your vault are not legally binding. For legally enforceable arrangements, consult an attorney.
• A substitute for professional advice. Nothing in the service constitutes legal, financial, medical, or tax advice.
• A guaranteed permanent archive. While we take data protection seriously, you should keep your own copies of irreplaceable documents (see section 6).

2. Your account

You must be 18 years or older to use MyImprint. You agree to provide accurate information when registering and to keep your email address current, since email is how we verify your identity and deliver password resets.

You are responsible for keeping your password confidential. Anyone who signs in with your credentials will have full access to your vault. Notify us immediately at tracey@great-a-tude.co.za if you suspect unauthorised access.

3. Trusted contacts and vault access

MyImprint allows you to nominate trusted contacts (“guardians”) and to configure when and how they may access your vault, including access triggered by a period of account inactivity if you enable that feature.

You understand and agree that:

• You control the configuration. We act on the access rules you set up. It is your responsibility to choose trusted contacts carefully, keep their details current, and review your settings from time to time.
• Access PINs must be handled carefully. A trusted contact’s PIN, together with the conditions you set, is what grants them access. Share access details only as intended.
• Inactivity release operates automatically. If you enable inactivity-based release, the service will follow the timeline you configure. Signing in resets the inactivity clock. We are not responsible for access granted, or not granted, as a result of the settings you chose.
• We cannot adjudicate disputes. If family members or other parties dispute access to a vault, we will follow the access configuration set by the account owner and any lawful instruction from a court or competent authority. We are not able to mediate family or estate disputes.

4. Your content

You retain full ownership of everything you store in your vault. You grant us only the limited technical licence needed to store, encrypt, transmit, and display your content in order to operate the service.

You agree not to store or share content that is unlawful, that infringes another person’s rights, or that you do not have the right to hold. You are responsible for the accuracy of the information in your vault.

5. Fees

[Choose one:] [Option A: MyImprint is currently provided free of charge. We may introduce paid plans in future, in which case existing users will be given reasonable notice and the choice to subscribe or export their data.] [Option B: MyImprint is provided on a subscription basis at the prices displayed at sign-up. Fees are billed in advance and are non-refundable except as required by the Consumer Protection Act.]

6. Backups and data loss

We use encrypted storage and reputable hosting infrastructure, and we take reasonable measures to safeguard your data. However, no online service can guarantee against all data loss. You are encouraged to use the vault export feature periodically and to keep independent copies of critical documents (for example, original wills, title deeds, and certificates should remain with your attorney or in physical safekeeping). To the extent permitted by law, we are not liable for loss of data.

7. Service availability and changes

We aim to keep MyImprint available at all times but do not guarantee uninterrupted access. We may suspend the service temporarily for maintenance or updates. We may improve, modify, or discontinue features. If we ever decide to discontinue the service entirely, we will give you at least 60 days’ notice and the opportunity to export your data.

8. Acceptable use

You agree not to attempt to gain unauthorised access to any account or vault other than your own, probe or test the security of the service without our written permission, use the service for any unlawful purpose, or interfere with its operation.

9. Termination

You may close your account at any time by contacting us, after which your data will be deleted in accordance with our Privacy Policy. We may suspend or terminate accounts that breach these terms, with notice where reasonably possible.

10. Limitation of liability

To the maximum extent permitted by South African law, including the Consumer Protection Act:

• The service is provided “as is” and “as available”.
• We are not liable for indirect, consequential, or special damages, including loss of data, loss of opportunity, or damages arising from access decisions made under your configured settings.
• Our total liability for any claim relating to the service is limited to the fees you paid us in the 12 months before the claim arose, or R1,000 if you paid no fees.

Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for gross negligence or wilful misconduct.

11. Privacy

Our collection and handling of personal information is governed by our Privacy Policy, which forms part of these terms.

12. General

These terms are governed by the laws of the Republic of South Africa. If any provision is found unenforceable, the remaining provisions continue in force. We may update these terms from time to time; material changes will be notified by email or in-app notice, and continued use after notice constitutes acceptance.

13. Contact

Great-a-tude Tracey Bosch Edenvale, Johannesburg, South Africa tracey@great-a-tude.co.za